1. Scope of Refund Policy
This policy details the terms governing refunds, milestone cancellations, and retainer pauses for engineering and digital services provided by Optify Studio.
2. Milestone-Based Sprints
All fixed-scope projects operate on pre-approved milestone deliverables. If a milestone is cancelled prior to development commencement, the unworked balance is refunded immediately. Completed and accepted milestones with delivered source code are non-refundable.
3. Monthly Engineering Retainers
Dedicated engineering squad retainers may be cancelled or paused with 14 calendar days' written notice prior to the start of the next monthly billing cycle.
4. 14-Day Quality Guarantee
If any delivered code contains functional bugs or fails to meet the technical specifications set in the SOW, Optify Studio commits to resolving them within 14 days without charge.
5. Inquiries
For billing clarifications or refund questions, please write to our finance team at info@optify.studio.